Gold

Sliver

Bronze

24 X 7 X 365 Network Monitoring

Y

Y

Y

Monthly Reporting

Y

Y

Y

Unlimited Remote Support

Y

Y

-

Hardware Failure Replacement

Y

-

-

Onsite Support Included

Y

-

-

Onsite Callout Charges

-

-

Y

Reduced Onsite Callout Charges

-

Y

Y

Priority Response Levels Guaranteed

Y

Y

Y

Fixed Price Contract-> No Hidden Charges

Y

Y

Y

Pay-As-You-Go

Callouts  as and when they are required

Hardware Maintenance

Maintenance contracts to cover hardware failure