Privacy Statement

This is the FASTCOM BROADBAND LTD privacy statement. The FASTCOM BROADBAND LTD address is Third Floor, Carroll House, 15/16 Stephen Street, Sligo,F91 ADK4for the purposes of complying with laws including; The Data Protection Acts 1988, 2003, 2018; European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011, SI 336 2011, Commission Regulation (EU) no 611/2013. The Communications (Retention of Data) Act 2011

The foundation of data protection as it applies to personal data is built upon 6 data protection principles:

Lawfulness, fairness and transparency.
Purpose limitations.
Data minimisation.
Accuracy.
Storage limitations.
Integrity and confidentiality.

We want you, our staff, contractors and visitors viewing our website to be informed as to our use and care of personal data.

By visiting the Fastcom website you are deemed to be on notice of, and in agreement with, the manner in which we collect and process personal data which we receive via this website. If you do not agree with the manner in which we collect and process personal data, you should stop using this website now and not revisit. We hope you will stay with us though.

FASTCOM BROADBAND LTD Policy on Data Protection

Your right to privacy is recognised and respected. FASTCOM BROADBAND LTD will not collect any personal information about you on this website without your clear permission. Any personal information which you volunteer to us will be treated with the highest standards of security and confidentiality in full compliance with the provisions of current valid law.

We do not collect any personal data about you on this website, apart from the information you volunteer. Any information you provide in this way will not be made available to any third parties unless we have received your express consent or unless we are obliged to do so by law. We may use data which you have submitted to us for statistical, market research, search engine optimisation (SEO) or promotional purposes in the normal way. FASTCOM BROADBAND LTD will prohibit any third party linking data to you.

The contact page on the Fastcom website invites you to provide:

Name
Address
Phone
E-mail
Eircode
Subject of Interest
Message

Obtaining Copies of Your Data

If your right of access to the data which you have requested is not restricted by an exemption under the Data Protection Acts and is correctly requested, we will supply a copy of any personal data relating to you that we have received from you via this website. We are entitled to destroy any personal data which you submit to us at our discretion and will do so for security and/or data minimisation reasons where appropriate. In the event that we have destroyed any personal data which you have supplied to us, we will not have any obligation to supply you with copies of this destroyed data or verification of the destruction. We will endeavour to provide you with a personal data destruction date if available.

If you wish to obtain copies of any personal data about you that we hold, you must write to us at: Third Floor, Carroll House, 15/16 Stephen Street, Sligo,F91 ADK4or email us. You should include any personal identifiers such as your name, phone number, e-mail etc. For obvious data security reasons we may require that you provide us with valid photo identification to facilitate the access request. Indeed we reserve the right to require, see and confirm photo identification before passing any personal data to a requestor.

If you make a request in respect of your personal data, we will comply with this request within 30 days of receiving it in writing.

Correcting Inaccurate Information

If you discover that we hold inaccurate information about you, you can request that we correct that information and FASTCOM BROADBAND LTD would very much encourage you to do so. Any such request must be in writing and should be transmitted to us either by post at: Third Floor, Carroll House, 15/16 Stephen Street, Sligo,F91 ADK4or by email. We may require photo identification to confirm and fulfil the request.

We will review permissions already given by you before any actions are taken in respect of any further processing and update these as or if required by contacting you.

Deleting Your Data

In certain circumstances, you may also request that data which you have supplied be deleted. If you wish to request a deletion, you will be expected to identify some contravention of data protection law in the manner in which we have processed the data which you require to be deleted. We may require photo identification to confirm and fulfil the deletion/rectification request.

If you have concerns about how personal data are processed via this website or indeed have any other relevant complaints, please do not hesitate to bring these to the attention of FASTCOM BROADBAND LTD by calling 1890 71 71 71 or by email.

Right to Communicate

If you provide us with any postal or email addresses and have agreed to receive our information, we may communicate with you by post or email to provide you with promotional information regarding services which we provide or to keep you informed of any relevant matters which we believe might be of some interest to you. If you do not wish to receive this information from us you must notify us of this in writing, either by post or email (unsubscribe), as mentioned earlier.

FASTCOM BROADBAND LTD Newsletter

FASTCOM BROADBAND LTD may provide an option for you to receive our newsletter (should you wish) by email to keep you abreast of current products and services. This newsletter is administered by an external service provider called MailChimp.

MailChimp is a popular mail service handler and is registered with Privacy Shield and as such complies adequately with EU data protection rules. Of note is MailChimp’s undertaking to achieve GDPR compliance before 25 May 2018 (Regulation enforcement date) See their guide HERE.

You may unsubscribe from the newsletter by calling 1890 71 71 71, by email, or online.

Purpose of data collection/processing

The Data Protection Act states that the purpose(s) for which the data are processed must be ‘specified, explicit and legitimate’. With this in mind, FASTCOM BROADBAND LTD outlines the following purposes for which they process data:

FASTCOM BROADBAND LTD collects, processes and retains personal data for the following reasons:

To communicate with, inform and answer queries from prospective, current or past customers and visitors.
To deliver relevant information to you
To initiate and provide a quality legitimate service
To fulfil obligations under law. E.g. the Data Protection Acts 1988-03, SI 336 2007, Directive 95/46/EC. Regulation 2016/679 and associated Irish legislation, Data Protection Act 2018.
To inform prospective, current or past customers and visitors of further relevant information and activities as agreed. E.g. Information about new services, products, relevant innovations etc.
To carry out our lawful responsibilities as a business in a viable manner
To facilitate necessary communications between relevant customers, contractors, visitors and systems to process and progress legitimate goals and activities.

The above list is not exhaustive given the broad nature of FASTCOM BROADBAND LTD products and services within the industry and therefore this statement will be reviewed to reflect this variability as required.

The general personal data legitimate processing conditions under law underlying the purpose(s) of data collection by FASTCOM BROADBAND LTD are:

You (prospective or previous) provided consent
To prevent injury or other damage to you (the data subject): or serious loss of or damage to your property or otherwise to protect your vital interests
Necessary for the administration of justice
Necessary under an enactment
That the processing serves an official function; or
Where necessary for the purposes of the legitimate interests pursued by FASTCOM BROADBAND LTD or by any lawful third party in the absence of reasons which prejudice your fundamental rights and freedoms or your (the data subject’s) legitimate interests.

Data collected must be adequate, relevant and not excessive

FASTCOM BROADBAND LTD adheres to the principle that data gathered must be adequate, relevant and not excessive. It is important to note here that laws, rules and practices can evolve or change, so this will be reflected in the application and the operative spectrum of the three guiding principles below.

Adequate: To provide the services on offer, personal data must be gathered for the purpose of communication, information, administration and legal compliance.

Relevant: Only personal data germane, appropriate and necessary under law to the requirements of the services/activities provided and legitimate interests of FASTCOM BROADBAND LTD are sought.

Not excessive: The necessity of having an ‘upper limit’ of personal data collection is acknowledged. FASTCOM BROADBAND LTD is mindful of the potential for ‘excessive data creep’.

Data Retention/Destruction and Minimisation

FASTCOM BROADBAND LTD seeks to minimise the quantum of personal data held. To facilitate this, unnecessary and/or superfluous data will be deleted/discarded in a secure manner. Where information must be held e.g. under a legal obligation, all files (electronic and hard-copy) are protected securely by FASTCOM BROADBAND LTD.

Interception by Third Parties

While we will treat any personal data received from you in accordance with the terms set out in this privacy statement and we will take all reasonable steps to store the data securely, we cannot ensure that your data is not intercepted by third parties in the course of being transmitted to us. In the event that any information is intercepted when being transmitted to us via the internet, we bear no responsibility or liability to you for the manner in which any such intercepted data is used by any third parties.

External Links

This privacy statement relates only to the website of FASTCOM BROADBAND LTD. We may have links to external websites on our website. Any external links to other websites will be/are clearly identifiable as such. We do not have any control over the privacy policies or the terms of use of any of these external websites. In the event that you visit any of these sites, whether by means of following the link on our page or otherwise, we will bear no responsibility or liability to you in respect of any such external websites, whether in respect of the manner in which your personal data is processed or otherwise. The fact that we have placed a link to an external website on our website does not signal that we agree with or endorse any statement which is contained on any such external website.

Changes to Our Policy

FASTCOM BROADBAND LTD reserves the right to make changes to this privacy statement from time to time. Also, any changes in our in-house privacy policy will be reflected in our privacy statement which, in turn, will be posted on this page. Accordingly, if you visit this website regularly you should consult this page periodically to ensure that you are aware of our current privacy and data protection notifications. E.g. Data protection rules are set to change on 25 May 2018 which will be reflected in a future adjustment to this policy.

Details of transfers to third country

FASTCOM BROADBAND LTD does not transfer personal data to third countries at this time other than through adequately protected business administrative services such as Salesforce, and Mailchimp.

The existence of each of the data subject’s rights

Individuals (data subjects) are provided (GDPR 2016/679 Arts 12-22, DPA 2018 s. 56.57, 89-95) with the following rights to (summary):

Transparent information and clear communication regarding their data
Information as to how the subject’s data was collected
Information as to how the subject’s data was collected but not from the subject himself or herself
Access by the data subject
Rectification of data
Erasure of data (Right to be forgotten)
Restriction of processing
Notification of rectification, erasure or processing
Data portability
Object to processing
Object to automated processing/decision-making including profiling

Withdrawing Consent

An individual (data subject) has the right to withdraw consent at any time, where relevant. Should you wish to withdraw consent please contact FASTCOM BROADBAND LTD, Third Floor, Carroll House, 15/16 Stephen Street, Sligo,F91 ADK4, or by email, or phone at 1890 71 71 71.

Automated decision-making, profiling decisions

FASTCOM BROADBAND LTD does not engage in specific automated decision-making beyond electronic diary reminders currently.

Personal Data Retention period

Personal data is only retained as long as it is needed or to fulfil a legal obligation

FASTCOM BROADBAND LTD holds personal data under various legal obligations including:

The Terms of Employment (Information) Act, 1994 require that an employee’s terms and conditions of employment be retained for the duration of their employment.
The National Minimum Wage Act, 2000, in section 22, provides for a 3-year retention period to show compliance with the Act’s provisions, for example, payslips showing the employees were paid at least minimum wage.
The Organisation of Working Time Act, 1997, in section 25, and the Organisation of Working Time (Records) Prescribed Form and Exemptions) Regulations 2001, provide for a 3-year retention period for records of weekly working hours, the Fastcom BROADBAND LTD and Third Floor, Carroll House, 15/16 Stephen Street, Sligo,F91 ADK4of the employee, the employee’s PPS numbers and a statement of their duties.
The Protection of Young Persons (Employment) Act, 1996, in section 15, provides for a 3-year retention period of employment records relating to persons under 18 years of age.
The Protection of Employment Acts, 1977-2007, in section 18, provides that where an employer has collective redundancies, it must retain the records to show that the provisions of the Act were complied with for a 3 year period
Customer Records are generally held for 2 years after service is ceased

Personal data source and whether it came from publicly accessible sources

FASTCOM BROADBAND LTD retains services from approved providers for marketing and logistics in the normal way. Further information is provided in our internal privacy policy, copies of which, are shared where appropriate and relevant.

Technical Details may be recorded via this website (Cookies). Please consult our Cookies policy for more information. The FASTCOM BROADBAND LTD cookie policy is posted separately on the main page of our website and may be viewed by clicking HERE.

Data Protection Commissioner

The Data Protection Commissioner’s office provides a wealth of helpful information and can be viewed HERE.

You can lodge a complaint with the Commissioner’s Office by clicking HERE.