Are you a motivated, self-starter with a pleasant demeanour? Are you flexible and able to multi-task? The Office Administration Assistant will be responsible for a variety of general administrative tasks as well as engaging with prospective and current customers at all touchpoints along the customer journey. This permanent part-time role may appeal to prospective employees who require a degree of flexibility in their working week incorporating up to 25 hours per week.

You’ll enjoy?

  • Salary NEG DOE
  • Fantastic development opportunities
  • Great team nights’ out and events

What you’ll be doing:

  • Performing general office administration and organisation duties
  • Be familiar with all products and prices in the residential market of Fastcom
  • Customer service duties including:
  • informing customers at time of presale of all relevant packages and offerings available
  • scheduling customer installation and dispatch of necessary equipment
  • processing of all types of paperwork from new installations, upgrades/downgrades, relocations and any other customer related documentation
  • updating customer accounts on the company CRM system
  • ensure continuous contact with customer through the customer journey and communicate any findings
  • assisting with customer queries via social media
  • Assisting with debtor management and processing of transactions
  • Deal with aspects of customer receipts including cash handling
  • Liaise with the technical support department in relation to customer satisfaction and service and any ad hoc situations that may arise.
  • Liaise with the accounts department in relation to payments, cancellations and credit appeals and any ad hoc situations that may arise.
  • Liaise with and assist Sales and Marketing team to generate ideas to increase sales, assisting with sales leads and any other ad hoc duties which may arise.
  • Ad-hoc duties as required

We’d like you to have:

  • 2 years + experience in a similar role
  • Understanding of the Irish telecoms market desirable but not essential
  • Ability to work on own initiative and as part of a team
  • Strong computer skills
  • Experience with CRM system advantageous
  • Energetic, self-motivated and self-directed
  • Hardworking, enthusiastic, persistent and dependable
  • Excellent communication skills, able to demonstrate the proposition over the phone
  • Ensure a customer centric approach to all aspects of the role
  • Strong organisation skills and ability to take ownership

Job Types: Part-time, Permanent

Experience:

  • Customer Relationship Management software: 1 year (Preferred)
  • office administration: 1 year (Required)

Location:

  • Sligo (Preferred)