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Office Administration Assistant

Join Our Team

Are you a motivated, self-starter with a pleasant demeanour? Are you flexible and able to multi-task? The Office Administration Assistant will be responsible for a variety of general administrative tasks as well as engaging with prospective and current customers at all touchpoints along the customer journey.

 

You’ll enjoy?

  • Salary NEG DOE

  • Fantastic development opportunities

  • Great team nights’ out and events

 

 

 

What you’ll be doing:

  • Performing general office administration and organisation duties

  • Be familiar with all products and prices in the residential market of Fastcom

  • Customer service duties including:

    • informing customers at time of presale of all relevant packages and offerings available

    • scheduling customer installation and dispatch of necessary equipment

    • processing of all types of paperwork from new installations, upgrades/downgrades, relocations and any other customer related documentation

    • updating customer accounts on the company CRM system

    • ensure continuous contact with customer through the customer journey and communicate any findings

    • assisting with customer queries via social media

  • Deal with aspects of customer receipts including cash handling

  • Liaise with the technical support department in relation to customer satisfaction and service and any ad hoc situations that may arise.

  • Liaise with the accounts department in relation to billing, payments and any ad hoc situations that may arise.

  • Liaise with and assist Sales and Marketing team to generate ideas to increase sales, assisting with sales leads and any other ad hoc duties which may arise.

  • Ad-hoc duties as required

 

 

 

We’d like you to have:

  • 2 years + experience in a similar role

  • Understanding of the Irish telecoms market desirable but not essential

  • Ability to work on own initiative and as part of a team

  • Strong computer skills

  • Experience with CRM system advantageous

  • Energetic, self-motivated and self-directed

  • Hardworking, enthusiastic, persistent and dependable

  • Excellent communication skills, able to demonstrate the proposition over the phone

  • Ensure a customer centric approach to all aspects of the role

  • Strong organisation skills and ability to take ownership and responsibility for own work

 

 

Apply today@ careers@fastcom.ie

Email careers@fastcom.ie with a brief cover letter detailing why you want to work for Fastcom, along with a copy of your CV.

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