Office Administration Assistant

Are you a motivated, self-starter with a pleasant demeanour? Are you flexible and able to multi-task? The Office Administration Assistant will be responsible for a variety of general administrative tasks as well as engaging with prospective and current customers at all touchpoints along the customer journey.

 

You’ll enjoy?

• Salary NEG DOE

• Fantastic development opportunities

• Great team nights’ out and events

 

 

 

What you’ll be doing:

• Performing general office administration and organisation duties

• Be familiar with all products and prices in the residential market of Fastcom

• Customer service duties including:

  • informing customers at time of presale of all relevant packages and offerings available

  • scheduling customer installation and dispatch of necessary equipment

  • processing of all types of paperwork from new installations, upgrades/downgrades, relocations and any other customer related documentation

  • updating customer accounts on the company CRM system

  • ensure continuous contact with customer through the customer journey and communicate any findings

  • assisting with customer queries via social media

• Deal with aspects of customer receipts including cash handling

• Liaise with the technical support department in relation to customer satisfaction and service and any ad hoc situations that may arise.

• Liaise with the accounts department in relation to billing, payments and any ad hoc situations that may arise.

• Liaise with and assist Sales and Marketing team to generate ideas to increase sales, assisting with sales leads and any other ad hoc duties which may arise.

• Ad-hoc duties as required

 

 

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We’d like you to have:

• 2 years + experience in a similar role

• Understanding of the Irish telecoms market desirable but not essential

• Ability to work on own initiative and as part of a team

• Strong computer skills

• Experience with CRM system advantageous

• Energetic, self-motivated and self-directed

• Hardworking, enthusiastic, persistent and dependable

• Excellent communication skills, able to demonstrate the proposition over the phone

• Ensure a customer centric approach to all aspects of the role

• Strong organisation skills and ability to take ownership and responsibility for own work

 

 

Apply today@ careers@fastcom.ie