The role involves supporting Fastcom’s Core IP Network, customer access network (wireless and fixed line) while ensuring internal and external customers receiving the highest level of service.
You’ll enjoy:
· Salary € 24,000 per annum
· Fantastic development opportunities
· Great team nights’ out and events
· 24 days paid holiday plus an additional day off for your birthday
What you’ll be doing:
· Answer technical support calls/customer emails and provide excellent customer service in a timely, efficient and friendly manner
· Ensure Customers are updated in a timely manner regarding the progress of their cases
· Schedule engineer visits as required to resolve customer issues
· Provide support for Fastcom’s internal LAN and cloud infrastructure
· Collaborate with team members and ensure they are provided with the timely and relevant information
· Facilitate knowledge transfer among the engineering support team
· Escalating network problems to Senior Engineer
We’d like you to have:
· A 3rd Level Qualification
· Cisco Certification desirable
· Highly organised and possess the ability to think laterally
· Broad Knowledge of leading edge technologies
If you think you are the right person for this role, please email careers@fastcom.ie with a brief cover letter detailing why you want to work for Fastcom, along with a copy of your CV.
