Sales and Administration Executive

Are you a motivated, self-starter with a pleasant demeanour? Are you flexible and able to multi-task? The Sales and Administration Executive will be responsible for the sales activities of the company as well as engaging with prospective and current customers at all touchpoints along the customer journey.

 

 

You’ll enjoy:

 

​

• Salary DOE

• Fantastic development opportunities

• Great team nights’ out and events

• 20 days paid holiday plus an additional day off for your birthday (an additional day for each year of service thereafter to max 25 days

 

 

What you’ll be doing:

 

• Support the delivery and operation of Fastcom services as directed by the senior management team

• Answer technical support calls/customer emails and provide excellent customer service in a timely, efficient and friendly manner

• Ensure customers are updated in a timely manner regarding the progress of their cases

• Schedule engineer visits as required to resolve customer issues

• Provide support for Fastcom’s internal LAN and cloud infrastructure

• Collaborate with team members and ensure they are provided with the timely and relevant information

• Facilitate knowledge transfer among the engineering support team

• Escalating network problems to Senior Engineer

• Attend customers’ premises for call outs required to fix faults

• Provide proactive network management, identifying requirements for potential upgrades to improve network performance and capability

• Complete all customer and technical information on the company’s CRM system

 

 

We’d like you to have:

 

• A 3rd Level Qualification

• Cisco Certification desirable

• Basic demonstratable knowledge of network technology

• Motivation to learn and grow your skillset

• A can-do attitude

• Ability to work independently and as part of a team

• Highly organised and possess the ability to think laterally

• Willingness to climb and work at heights